Syncron™, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer experiences, announces Terex selected Syncron Price™ to optimize its global service parts pricing.
Terex Corporation, one of the world’s largest manufacturers of aerial work platforms, cranes, and materials processing equipment, is undergoing a multi-year transformation program to simplify its business processes and ultimately better serve its customers by implementing its Execute to Win business system. As part of this transformation process, Terex identified Lifecycle Solutions as a critical area for optimization, including improving service parts fulfillment and pricing.
“As part of our transformation at Terex, we are focused on increasing value for our customers through the complete product lifecycle,” says Derek Everitt, vice president, Terex Transformation Program. “We identified our service parts operations as a priority, and Syncron’s full suite of after-sales service solutions was a good fit. Syncron Price will enable us to manage pricing on approximately half a million service parts in a more strategic manner than we have in the past.”
Syncron Price will be implemented across Terex Corporation’s global business segments in a phased implementation approach based on operational priorities within each segment.