Get Serious About Customer Service

Contractors known for great service are serious about it. They are never satisfied where they are. They are always seeking ways to provide a...

Proactive, Problem, Prevention: 3Ps to the Rescue

By Christine Corelli That quote from Ben Franklin applies to many things in business and in life. It especially applies to handling problems and complaints.  What’s...

Managing Risk

As the year draws to a close, a look back at the commercial construction industry’s achievements and milestones are discussed by Jim Albi, assistant...

Workforce Issues

Matt Fairhurst is the cofounder and CEO of Skedulo, a leading mobile workforce management platform. Matt’s background is in user experience and user interface...

Knowing is Half the Battle

Construction worksites, by nature, are generally hectic, busy, and more slimly staffed due to work-saving technology and the raw reality of today’s economy—which favors...

The Great Resignation

By Karl Feldman COVID-19 pandemic has no doubt fundamentally changed the economy, including the AEC industry. One of the greatest impacts has been on employment....

Succession Planning

By Bart Gibson Two high-profile founders and CEOs picked earlier this year to make major announcements. Amazon CEO Jeff Bezos announced he would leave his...

Mindful Compassion in the Workplace

If you find yourself listening to coworkers complain at work, you’re not alone. Joe, a welder, often eats his lunch sitting on a curb...

The Great Communicator

In studying the highest levels of leadership, impact, and influence, several common aspects of effective communication become clear. The 10th anniversary of Ronald Reagan’s...

Is Your Company at Risk?

Contracts are one of the critical cornerstones to your business foundation. It is not just a piece of paper with a bunch of rules...