Syncron™, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer experiences, announces Sumitomo Construction Machinery has selected Syncron Price™ to optimize its global service parts pricing.
As a leading manufacturer of construction machinery like hydraulic excavators and asphalt pavers, Sumitomo knows equipment downtime can be troublesome and costly. In a world where orders for service parts are constantly fluctuating, Sumitomo sought cutting-edge solutions to streamline and optimize its business processes, improve customer satisfaction and better predict and meet financial goals.
Prior to working with Syncron, Sumitomo’s service parts price management process was a completely manual and time-consuming effort. With Syncron Price, the Sumitomo team will be able to review the entire service parts pricing process, ultimately improving the quality and efficiency of pricing, while simultaneously enhancing customer satisfaction and financial performance. For more, visit www.syncron.com.