To optimize regional dealer and customer support while strengthening the supply chain, Hitachi Construction Machinery Americas announced the addition of a 173,000-sq ft. warehouse in Salt Lake City, Utah. This facility will provide support seven days a week and expedite quick shipping to dealers and customers in the construction and mining markets. Now, when a machine-down event occurs, the western region of North America will have quicker access to parts for their Hitachi machines.
“When we were deciding upon the location for this warehouse it was important for us to be close to our customers. While this requires additional investment and complexity for us, our goal is to improve the speed of delivery to our customers, maintain world-class fill rates, and be a highly reliable partner,” says Jeremy Dieterle, vice president, parts Hitachi Construction Machinery Americas.
Parts and service support are key drivers of total cost of ownership. Investing in regional warehouses allows Hitachi Construction Machinery Americas to continue to lower the cost of ownership for its customers and ensure that downtime is minimized. Hitachi Construction Machinery Americas warehouses cover several time zones across the Americas to ensure parts are available when needed.
For more, visit www.hitachicm.us.